Privacy Policy

Last Updated: October 7, 2025
Effective Date: October 7, 2025

1. Introduction

Ourikanova, Unipessoal, Lda. (“Ourikanova,” “we,” “us,” or “our“) respects your privacy and is committed to protecting your personal data. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website [www.ourikanova.com] (the “Website“).

Please read this Privacy Policy carefully. By using our Website, you consent to the practices described in this policy.

2. Data Controller

Ourikanova, Unipessoal, Lda.
Rua de Campo de Ourique, 105, 3°B
Lisboa, Portugal
NIF: 518 494 675
Email: hello@ourikanova.com

We are the data controller responsible for your personal data collected through our Website.

3. Information We Collect

3.1 Information You Provide to Us

We collect personal information that you voluntarily provide to us when you:

Contact Us: When you fill out our contact form or send us an email, we collect:

  • Name
  • Email address
  • Company name, if provided
  • Phone number, if provided
  • Message content
  • Any other information you choose to provide

Request a Quote or Service: When you request information about our services, we may collect:

  • Name
  • Email address
  • Company information
  • Website URL
  • Details about your website maintenance needs

3.2 Information Automatically Collected

When you visit our Website, certain information is automatically collected through standard web technologies:

Server Log Information:

  • IP address
  • Browser type and version
  • Operating system
  • Date and time of visit
  • Pages viewed
  • Referring website URL
  • Access times

Technical Information:

  • Device information
  • Screen resolution
  • Language preferences

Important: We currently do not use cookies for tracking or analytics purposes. We only use essential technical elements required for the Website to function properly, such as session management for contact forms.

3.3 Information We Do NOT Collect

We do NOT:

  • Use tracking cookies or analytics cookies
  • Use third-party advertising networks
  • Track your browsing behavior across other websites
  • Collect sensitive personal data, such as racial or ethnic origin, political opinions, religious beliefs, health data, or biometric data, unless you voluntarily provide such information in your communications with us

4. How We Use Your Information

We use the information we collect for the following purposes:

To Provide Our Services:

  • Respond to your inquiries and contact requests
  • Provide information about our WordPress maintenance services
  • Process service requests and quotes
  • Communicate with you about our services

To Comply with Legal Obligations:

  • Comply with applicable laws and regulations
  • Respond to legal requests and prevent fraud
  • Protect our rights and property

5. Legal Basis for Processing (GDPR)

Under the General Data Protection Regulation (GDPR), we process your personal data based on the following legal grounds:

Consent: When you provide explicit consent, such as subscribing to our newsletter or submitting a contact form.

Contractual Necessity: When processing is necessary to perform a contract with you or take steps at your request before entering into a contract.

Legitimate Interests: When processing is necessary for our legitimate business interests, such as:

  • Providing customer support
  • Improving our Website and services
  • Preventing fraud and ensuring security
  • Marketing our services, where permitted and you have not objected

Legal Obligation: When we must process your data to comply with legal requirements.

6. How We Share Your Information

We do not sell, rent, or trade your personal information to third parties. We may share your information only in the following circumstances:

Service Providers: We may share your information with trusted third-party service providers who assist us in operating our Website and providing our services, such as:

  • Web hosting providers, servers located in the EU
  • Email service providers
  • Payment processors, if applicable

These service providers are contractually obligated to protect your data and use it only for the purposes we specify.

Legal Requirements: We may disclose your information if required to do so by law or in response to valid requests by public authorities, such as a court order or government agency.

Business Transfers: If Ourikanova is involved in a merger, acquisition, or sale of assets, your personal information may be transferred as part of that transaction. We will notify you of any such change and the choices you may have regarding your information.

Protection of Rights: We may disclose your information when we believe it is necessary to:

  • Protect our rights, property, or safety
  • Protect the rights, property, or safety of others
  • Investigate fraud or respond to a government request

7. Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes for which it was collected, including:

Contact Form Inquiries: We retain your contact information and message for up to 2 years after your last interaction with us, unless you request earlier deletion.

Client Data: If you become a client, we retain your data for the duration of our business relationship and for 7 years afterward to comply with Portuguese accounting and tax obligations.

Newsletter Subscriptions: We retain your email address until you unsubscribe or request deletion.

Server Logs: Technical logs are typically retained for 90 days for security and troubleshooting purposes.

After the retention period expires, we will securely delete or anonymize your personal data.

8. Data Security

We implement appropriate technical and organizational measures to protect your personal data against unauthorized access, alteration, disclosure, or destruction, including:

  • Secure socket layer (SSL) encryption for data transmission
  • Access controls limiting who can access personal data
  • Regular security assessments and updates
  • Secure data storage with reputable EU-based providers

However, no method of transmission over the internet or electronic storage is 100% secure. While we strive to protect your personal data, we cannot guarantee absolute security.

9. International Data Transfers

Your personal data is primarily stored on servers located within the European Union (EU). If we need to transfer your data outside the EU/EEA, we will ensure appropriate safeguards are in place, such as:

  • Standard Contractual Clauses approved by the European Commission
  • Ensuring the recipient country has been deemed to provide an adequate level of data protection
  • Obtaining your explicit consent for the transfer

10. Your Data Protection Rights (GDPR)

Under the GDPR and Portuguese data protection law, you have the following rights:

Right of Access: You have the right to request copies of your personal data.

Right to Rectification: You have the right to request correction of inaccurate or incomplete personal data.

Right to Erasure (“Right to be Forgotten”): You have the right to request deletion of your personal data under certain circumstances.

Right to Restriction of Processing: You have the right to request that we restrict the processing of your personal data under certain circumstances.

Right to Data Portability: You have the right to request that we transfer your data to another organization or directly to you in a structured, commonly used, and machine-readable format.

Right to Object: You have the right to object to our processing of your personal data under certain circumstances, including for direct marketing purposes.

Right to Withdraw Consent: Where we rely on your consent to process your personal data, you have the right to withdraw that consent at any time.

Right to Lodge a Complaint: You have the right to lodge a complaint with the Portuguese Data Protection Authority (Comissão Nacional de Proteção de Dados – CNPD) if you believe your data protection rights have been violated.

How to Exercise Your Rights

To exercise any of these rights, please contact us at:

Email: hello@ourikanova.com
Address: Rua de Campo de Ourique, 105, 3°B, Lisboa, Portugal

We will respond to your request within 30 days, as required by GDPR. We may ask you to verify your identity before processing your request.

11. Cookies and Tracking Technologies

Current Cookie Use: Our Website currently does NOT use cookies for tracking, analytics, or advertising purposes.

Essential Technical Elements: We only use essential technical elements necessary for the Website to function properly, such as:

  • Session management for contact forms
  • Basic security features

These elements do not track your behavior and do not require consent under GDPR.

Future Cookie Use: If we decide to implement cookies in the future, such as analytics cookies, we will:

  • Update this Privacy Policy
  • Implement a cookie consent banner
  • Provide you with clear information and choices about cookie use
  • Obtain your explicit consent where required by law

12. Third-Party Websites

Our Website may contain links to third-party websites that are not operated by us. We are not responsible for the privacy practices of these third-party sites. We encourage you to review the privacy policies of any third-party websites you visit.

13. Children’s Privacy

Our Website and services are not directed to children under the age of 16. We do not knowingly collect personal information from children under 16. If we become aware that we have collected personal data from a child under 16 without parental consent, we will take steps to delete that information as soon as possible.

If you are a parent or guardian and believe your child has provided us with personal information, please contact us immediately.

14. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or for other reasons. When we make material changes, we will:

  • Update the “Last Updated” date at the top of this policy
  • Notify you by email, if you have provided your email address, or by posting a prominent notice on our Website
  • Obtain your consent if required by applicable law

We encourage you to review this Privacy Policy periodically to stay informed about how we protect your information.

15. Data Protection Officer

Given the size and nature of our operations, we are not required to appoint a Data Protection Officer (DPO) under GDPR. However, if you have any questions or concerns about how we handle your personal data, please contact us using the information below.

16. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us:

Ourikanova, Unipessoal, Lda.
Email: hello@ourikanova.com
Address: Rua de Campo de Ourique, 105, 3°B, Lisboa, Portugal

17. Acknowledgment

BY USING OUR WEBSITE, YOU ACKNOWLEDGE THAT YOU HAVE READ AND UNDERSTOOD THIS PRIVACY POLICY AND AGREE TO ITS TERMS.